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Once a connection is made, the platform utilizes innovative video streaming technology to provide IT support technicians with crystal clear 4K visibility into end-user desktops. This allows IT support technicians to quickly begin troubleshooting end-user issues without long connection or slow software response times. With SolarWinds ® Dameware ® Remote Everywhere, you can typically make an online remote desktop connection in eight seconds or less. How does remote desktop access work in Dameware Remote Everywhere?.

It’s important to look for remote access tools capable of tracking and storing ticket information for such purposes. Drive efficiencies: Knowing how a problem was solved in the past helps IT technicians solve similar issues when they arise.Remote access tools put security at the forefront through advanced encryption protocols, two-factor authentication, and multi-level permission settings designed to protect companies from threats. Enhance security: Cyberattacks, which seek to exploit systems and steal sensitive data, are becoming increasingly common.

An effective remote access tool will connect you with an end user and provide essential system information at the start of a remote session.

Facilitate troubleshooting: Companies can’t afford long connection or software response times they need their IT technicians to quickly identify and resolve issues.

This helps make sure technical issues don’t become major roadblocks.Ĭomprehensive remote desktop access software can do the following: Remote access tools allow IT technicians to administer the same level of support to remote employees as they do in-house employees. The modern workforce has become increasingly dispersed, making remote desktop access a necessity for any company with multiple locations and a remote workforce.

Why is remote desktop access important?.

Real user, and synthetic monitoring of web applications from outside the firewall. Real-time live tailing, searching, and troubleshooting for cloud applications and environments.

Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds® Orion® platform. Infrastructure and application performance monitoring for commercial off-the-shelf and SaaS applications built on the SolarWinds® Orion® platform.įast and powerful hosted aggregation, analytics and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure. SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications. Deliver unified and comprehensive visibility for cloud-native, custom web applications to help ensure optimal service levels and user satisfaction with key business services